RETHINK HOW WORK GETS DONE
GIVE ROUTINE
A NEW
DIRECTION.
Your knowledge. Your workflows.
New possibilities with AI.
I develop assistants and connect systems to make recurring tasks easier.
KnowledgeWorkflowsSystems03 / AI & AUTOMATION
YOUR EVERYDAY WORK. NEW CONNECTIONS.
LESS REPETITION. MORE POSSIBILITIES.
More room for what
moves you forward.
A specific task as the starting point. New possibilities as the goal.
FOUR WAYS TO RETHINK WORK
Where AI can help.
01AI ASSISTANTSA way into
your knowledge.Find information, answer questions, and prepare inquiries—on your website or for your team.Knowledge base · Answers · Handoff
Frequently asked questions, repeated explanations, and information scattered across different places: a properly configured assistant can help people find the right information faster. On your website, for your team, or through an agreed communication channel.
Together, we define which content the assistant may use, which tasks it handles, and when it should hand off to a person. A maintained knowledge base and tests using real questions are part of the process.
What I can implement for you.
- Website assistants for questions about your services, processes, and contact options.
- Internal knowledge assistants for agreed documents and information.
- Capture inquiries in a structured way and summarize them for further handling.
- Prepare draft responses for your team.
- Integration with other channels where access and provider approvals are available.
The result: An assistant tailored to your use case, with defined knowledge, responsibilities, and handoff routes.
Sound familiar? The same questions get answered every day, while complex inquiries need more attention.
02PHONE ASSISTANCEWhen you’ve got
your hands full.Take inquiries, resolve simple questions, and prepare callbacks with the right information.Calls · Inquiries · Callbacks
A call often comes in right in the middle of something else. A digital phone assistant can follow an agreed process to collect information, handle simple questions, and prepare a callback.
Together, we decide how it introduces itself, which details it should collect, and when it transfers a call or lets the caller know someone will get back to them. We then test the phone assistant together in a limited deployment. Before implementation, we clarify whether existing phone numbers and systems can be integrated.
What I can implement for you.
- A greeting that clearly identifies the digital assistant.
- Capture inquiries, contact details, and callback requests.
- Answers from an agreed information base.
- A structured summary for the responsible contact.
- Defined forwarding or handoff for unresolved questions.
The result: A tested conversation flow for agreed types of calls. Bookings, commitments, and other binding steps are included only when expressly planned and technically safeguarded.
Sound familiar? Important inquiries come in while you’re helping customers or deep in your work.
03PROCESS AUTOMATIONA good workflow
is worth repeating.Connect recurring steps, organize information, and prepare tasks and drafts.Rules · Tasks · Approvals
Copy information, update a list, create a task: many small steps demand attention even though they always follow a similar pattern. I analyze these processes and connect their individual stages.
I distinguish between fixed rules and tasks that need judgment. You decide what can run automatically, what needs checking, and where approval is required.
What I can implement for you.
- Capture inquiries, categorize them, and pass them to the right place.
- Create tasks and reminders from agreed events.
- Prepare data for quotes or documents.
- Compile recurring reports and internal overviews.
- Plan for errors, notifications, and options for manual intervention.
The result: A documented workflow with clear triggers, steps, and responsibilities.
Sound familiar? Every new inquiry starts the same sequence of copying, entering information, and following up.
04INTERFACES & INTEGRATIONSLet your systems
talk to each other.Connect your website, online store, and internal tools—with traceable data flows.Connect · Transfer · Synchronize
Your website knows the inquiry. Your online store knows the order. Your team continues working in another tool. I look at how information can be usefully transferred between them.
It also matters which system holds the authoritative version of a piece of information. What is transferred, and when? Which data is really needed? How are duplicate or incorrect entries detected? These rules make a connection useful in everyday work.
What I can implement for you.
- Review available interfaces and existing access.
- Connections between your website, online store, and internal tools.
- Agreed data transfers, exports, and synchronization.
- Event-based handoffs and status messages.
- Documented data flows, visible errors, and logs to the extent needed.
The result: A targeted connection with a traceable data flow. Its scope and limits depend on the systems involved and their access options.
Sound familiar? Changes have to be maintained several times because each application keeps its own version of the data.
We start with a limited use case. That lets us assess together what helps in day-to-day work and what makes sense to expand next.
WHAT IT CAN LOOK LIKE
Small workflows.
A noticeable difference.
I THINK ABOUT THE NEXT STEP, TOO.
Good support needs clear responsibilities.
Together, we define what runs automatically, when approval is needed, and how to hand off to a person.
- Clear tasks
- Tested workflows
- Deliberate approvals
What we clarify together before use
AI can make mistakes. That’s why a useful solution also needs to address what happens when something is uncertain. We agree on approvals, handoffs, and handling exceptions to suit the task.
Before use, we also clarify which information may be processed, which providers are involved, and who gets access. For particularly sensitive processes, we assess together whether the proposed approach is suitable at all.
“We do this every day?
Let’s talk about it.”
the breaks.
A SPECIFIC USE CASE IS A GOOD START.
Which task
comes up too often for you?
Describe a typical process to me. Together, we’ll find out where time is lost and what a manageable first solution could look like.
Talk to me directly.
